At bexxfrclothing.com, we want you to be satisfied with your purchase. This Returns & Refunds Policy outlines our procedures for returns, exchanges, and refunds to ensure a positive shopping experience.
Return Policy:
- We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in their original packaging with tags attached.
- Please contact our customer service team at [email protected] to initiate a return. Include your order number and reason for return in your email.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within [number] business days. Shipping costs are non-refundable.
- Refunds are issued for the purchase price of the returned items, excluding any discounts or promotions applied at the time of purchase.
Exchange Policy:
- We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item for a replacement or refund.
Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for your return package. We are not responsible for lost or damaged return shipments.
Contact Us:
- If you have any questions or concerns regarding our Returns & Refunds Policy, please contact us at [email protected]. Our customer service team is here to assist you.